A typical definition of digital transformation is to integrate digital technology into all areas of a business, fundamentally changing how they operate and deliver value to customers. Business Process Management, or BPM, is the methodical approach to making an organization’s workflow more effective, more efficient and capable of adapting to ever-changing needs. Where they overlap is where businesses see exceptional growth, efficiency and innovation.
Why BPM Needs Digital Transformation
Today, businesses face more challenges and competition than ever. Innovation is often hampered by legacy systems and outdated processes. BPM can tear these barriers down for businesses through digital transformation.
- Sourcing prior work to save time on known quantities and human fallibility.
- Better collaboration by unifying communication across departments.
- Enhanced customer experience: automated and faster, more customized service.
- Data-Informed Strategy: use insights to inform our tactics.
BPM Core Technologies in Digital Transformation
Artificial Intelligence
AI is the engine for intelligent automation; it can capture data, model, and preview trends to improve decision-making in organizations. Chatbots, virtual assistants, and machine learning algorithms will be used to smoothen customer support and process optimization.
Robotic Process Automation
This automates the routine and low-level tasks such as data entry, invoice processing, and report generation to make sure employees are working on high-value tasks.
Cloud Computing
As far as cloud-based BPM platforms go, businesses enjoy flexibility, scalability, and reduced costs that enable a company to change processes on the fly with almost no additional infrastructure investment.
Internet of Things
IoT devices provide real-time information that organizations can adopt in the implementation of the BPM system. It, therefore, allows them to have full control of the supply chain operations, anticipate when repairs will be needed and thus plan for them in advance and enhance service delivery.
The Blockchain Technology
For any industry which relies on transparent transactions such as contracts, payments and compliance that requires access to reliable sources of information.
Stages of Doing Digital Transformation in BPM
Review Your Processes
A note of bottlenecks and inefficiencies in your processes is the bare bones need to address before bringing in automation.
Set Goals
Decide what you are trying to accomplish such as cost savings, increased speed of service delivery or enhanced customer satisfaction.
Choose Appropriate Technology
There are lots of digital tools everywhere, but not each and every one works for you. Do some research and invest some money where your friend invests you in, too.
Employee Training
Teach your team what they need to know with respect to using new tools and adjusting to new workflows.
Monitor and Adjust
Measure the success of digital transformation, and make changes where needed to ensure continued success for years to come.
Challenges in BPM: Impacting Digital Transformation
While the payoff is significant, it’s not an easy road:
- Without truly changing: There will be ultimate resistance from employees and management to adopt new tools or even a fear of their jobs getting automated.
- Cost Concerns: Implementation involves a lot of cost; proper budgeting for the same is required.
- Data Security Concerns: Enterprises are moving to cloud for their workloads, and data security cannot be ignored.
- Integration Problems: The story may not end on a happy note. Your legacy system might not be ready to collaborate with the latest technologies.
Benefits of Digital Transformation in BPM
But there are times when digital transformation in BPM may face difficult challenges the businesses who adopt it experience:
Digitization in Business Process Management is not a choice; rather, digital transformation is imperative for any organization that wants to be in step with the market competition. With the adoption of new technologies and by fostering an innovative culture, companies can take things even further and thus make sure of long-term success. It is just about strategic planning, smart investments, and an ability never to stop learning from new changes in technologies happening around you.